Focus on quality

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The Chair of the LSB’s consumer panel has called for an increased focus on quality in the provision in legal services.

Dianne Hayter said that a lack of checking of the quality of work, and “light touch” requirements for lawyers to show continuing competence, suggested that regulators as well as consumers were making “heroic assumptions” about quality. “Regulatory activity focuses on entry requirements and disciplinary processes. Unless an issue arises, there are few proactive checks to ensure that professionals remain competent. Quality checking mechanisms, such as peer review and chambers’ monitoring, focus on process rather than the substance of the advice”.

It will be interesting to see how the Association of Law Costs Draftsmen grapples with these issues having already stumbled at the “entry requirements” part of the regulatory process.


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