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Extract from Narrative to bill of costs:
“Computer technology was utilised wherever possible. … The Claimants’ solicitors have tried to use novel and efficient ways of dealing with the claim. Wherever possible standard documents have been prepared including questionnaires and in some cases, standard letters. Meetings with the individual Claimants have been minimised. Pro-active use of Part 36 offers and proposed schemes of settlement were intended to enable claims to be resolved in a cost effective and efficient manner”
“Novel”? Computer technology, questionnaires and standard letters?
Welcome to the Twentieth Century.
The “novel” element is also wearing a bit thin given this same standard wording is included in all bills prepared by these costs draftsmen for this firm of solicitors.